Frequently Asked Questions
📌 Mintimonks FAQ – Everything You Need to Know
Here’s a Frequently Asked Questions (FAQ) section for Mintimonks' homepage to enhance customer trust, improve conversions, and reduce support inquiries.
🛍️ Ordering & Products
❓ What is Mintimonks?
Mintimonks is a sustainable streetwear brand, creating eco-friendly, ethically made hoodies, graphic tees, and accessories designed for comfort, style, and mindfulness. 🌿🔥
❓ Are Mintimonks products sustainable?
Yes! We use organic cotton, recycled materials, and ethical production practices to reduce waste and make fashion more sustainable.
❓ How do I choose the right size?
Each product has a detailed size chart on its page. If you're unsure, check our Fit Guide or contact us for help!
❓ Where are your clothes made?
Our products are ethically produced using sustainable materials. We partner with eco-conscious manufacturers that follow fair trade and responsible labor practices.
🚚 Shipping & Delivery
❓ Where do you ship?
We ship worldwide! 🌍 Shipping options and rates are calculated at checkout based on your location.
❓ How long does shipping take?
- Standard Shipping: 10 -15 business days
- Express Shipping: 10 business days (where available)
Processing time may vary, as each piece is made on demand to reduce waste. ♻️
❓ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your order in real time.
❓ Do you offer free shipping?
Yes! We offer free shipping on all orders
🔄 Returns & Exchanges
❓ Can I return or exchange my order?
Yes! We accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in original condition.
❓ How do I start a return?
Simply contact our support team at [your email address] with your order number, and we’ll guide you through the process.
❓ Do you offer refunds?
Yes, refunds are available for eligible returns. Shipping costs are non-refundable, and refunds will be processed to your original payment method.
🎨 Customization & Limited Drops
❓ Are your collections limited edition?
Yes! We release exclusive, small-batch drops to maintain sustainability and keep our collections unique. Once they’re gone, they’re gone! ⏳
❓ Can I request a custom design?
At the moment, we don’t offer custom designs, but stay tuned for upcoming collaborations & personalization options!
💳 Payments & Discounts
❓ What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Klarna (where available).
❓ Do you offer discounts or promotions?
Yes! Sign up for our newsletter to get exclusive deals, early access to new drops, and discount codes.
❓ Can I use multiple discount codes?
Only one discount code can be applied per order unless stated otherwise.
📩 Customer Support
❓ How can I contact Mintimonks?
You can reach us via email at [info@mintimonks.com] or through our Instagram DMs (@mintimonks). We aim to reply within 24-48 hours.
❓ Do you have a loyalty or rewards program?
Not yet, but we’re working on it! Stay tuned for upcoming loyalty perks & VIP rewards.
🔥 Still have questions? Contact us at [[email protected]] or DM us on Instagram and Facebook!